Frequently Asked Questions
Products and Sizing
What does KAVENFOLD sell?
KAVENFOLD offers women’s apparel, including T-shirts, sweatshirts, knitwear, cardigans, loungewear, and other everyday clothing with comfortable silhouettes and distinctive structural details.
How do I choose the right size?
Please review the size information provided on each product page before ordering. Compare the listed garment or body measurements with an item you already own that fits well.
Sizing may vary between products because of differences in fabric, structure, and intended fit.
Will the product color look exactly like the image?
We make reasonable efforts to represent colors accurately. However, colors may appear slightly different depending on lighting, photography, screen settings, and device displays.
How should I care for my clothing?
Follow the care label attached to the product. Care requirements may vary by fabric and construction. When in doubt, use cold water, a gentle cycle, and avoid high heat unless the product instructions state otherwise.
Orders
How long does it take to process an order?
Orders are normally processed within 1–2 business days.
Business days are Monday through Friday and exclude weekends and U.S. federal holidays.
Can I change or cancel my order?
Contact us as soon as possible. We will try to accommodate your request, but changes and cancellations cannot be guaranteed after an order enters processing or ships.
How can I track my order?
When your order ships, we will send a confirmation email containing available tracking information.
Tracking may take up to 48 hours to update after the carrier receives the package.
I did not receive an order confirmation. What should I do?
Check your spam or junk folder and confirm that the email address entered during checkout is correct. If you still cannot locate the confirmation, contact us with your name and the email address used for the order.
Shipping
Where does KAVENFOLD ship?
We currently ship to the 48 contiguous United States and Washington, DC.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How much does shipping cost?
Standard shipping rates are:
- Orders under $50: $5
- Orders of $50 or more: Free standard shipping
The free-shipping threshold is calculated after discounts and before applicable taxes.
How long does delivery take?
Standard shipping normally takes 5–8 business days after the order ships.
Including the 1–2 business-day processing period, the total estimated time from order placement to delivery is generally 6–10 business days.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances outside our reasonable control.
What should I do if my package is delayed?
Review the tracking information and confirm the delivery address in your order confirmation. If the package has not arrived after the estimated delivery period, contact us with your order number.
What if my package is lost?
Contact us if tracking does not show delivery and the package appears to be lost in transit. We will review the shipment information and assist with the appropriate next steps.
If the shipment is confirmed lost, we will arrange a replacement or refund, depending on product availability and the circumstances.
Returns and Exchanges
What is your return period?
Eligible items may be returned or exchanged within 30 days after delivery.
Are returns free?
Yes. We provide free return shipping for eligible returns within the United States. We do not charge a restocking fee.
Please contact us before returning an item so we can provide authorization and return instructions.
Do you offer free exchanges?
Yes. We cover the return shipping and replacement shipping for approved exchanges within the United States.
Exchanges are subject to product availability.
What condition must a returned item be in?
The item must be unworn, unwashed, and unused, except for trying it on. It must be free from stains, odors, makeup, deodorant marks, pet hair, damage, or alterations.
Original tags and packaging should be included where reasonably possible.
When will I receive my refund?
After receiving and inspecting your return, we will notify you whether it has been approved.
Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may require additional time to post the refund.
Is the original shipping charge refundable?
The original standard shipping charge is not refundable for preference-based returns.
It will be refunded if the return results from a damaged, defective, or incorrect item.
What if my item arrives damaged, defective, or incorrect?
Contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the item and packaging.
Approved replacements or refunds will be provided at no additional shipping cost.
Payments
What payment methods do you accept?
The payment methods currently available for your location will be displayed securely during checkout.
What currency are prices displayed in?
Prices are displayed in U.S. dollars unless otherwise stated.
Contact Us
How can I contact KAVENFOLD?
Email: travelingalone@kavenfold.com
Phone: +1 904-431-2735
Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Closed on weekends and U.S. federal holidays
We normally respond within 1–2 business days.
For questions about an existing order, include your order number and the email address used at checkout.