Refund policy
Last updated: September 10, 2026
At KAVENFOLD, we want you to feel confident about your purchase. We offer a 30-day return and exchange period for eligible items.
Return Period
You may request a return or exchange within 30 days after your order is delivered.
To be eligible, the item must be:
- Unworn, unwashed, and unused, except for trying it on
- Free from stains, odors, makeup, deodorant marks, pet hair, damage, or alterations
- Returned with its original tags and packaging, where reasonably possible
- Accompanied by proof of purchase
Trying on an item to check its fit is permitted. We may decline a return if the item shows signs of extended wear, washing, misuse, intentional damage, or alteration.
Free Returns
We provide free return shipping for eligible returns within the United States. No return shipping fee or restocking fee will be deducted from your refund.
To begin a return, contact us before sending the item. Once your request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.
Please do not send a return to our business address or any other address without prior authorization. Unauthorized returns may be delayed or may not be accepted.
Exchanges
Eligible items may be exchanged for another available size or color within 30 days of delivery.
We cover both the return shipping and replacement shipping costs for approved exchanges within the United States. Exchanges are subject to product availability.
If the requested replacement is unavailable, you may choose another available item or receive a refund to your original payment method.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs showing the item and the problem
After reviewing the information, we will arrange an appropriate replacement or refund at no additional shipping cost to you.
Refunds
We will inspect your returned item after it is received. If the return is approved, the refund will be issued to your original payment method within 5–10 business days.
Your bank or card provider may require additional time to post the refund to your account.
The original standard shipping charge, if one was paid, is not refundable for preference-based returns. It will be refunded if the return results from a damaged, defective, or incorrect item.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate your request, but cancellation or modification cannot be guaranteed after an order enters processing or ships.
If the order has already shipped, you may request a return after receiving it.
Lost Return Packages
Please retain your return receipt and tracking information until your return has been completed. KAVENFOLD is not responsible for return packages sent without our authorized shipping label or outside our return instructions.
Contact Us
To request a return or exchange, contact:
KAVENFOLD
Operated by STYLE HEARTH LLC
Email: travelingalone@kavenfold.com
Phone: +1 904-431-2735
Business hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Closed on weekends and U.S. federal holidays
We normally respond within 1–2 business days.