Shipping policy

Last updated: September 10, 2026

This Shipping Policy explains the processing times, delivery estimates, shipping charges, and service areas for orders placed through KAVENFOLD.

Shipping Destinations

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico
• Other U.S. territories
• APO, FPO, or DPO addresses
• International destinations

Available shipping options will be displayed during checkout based on the delivery address.

Order Processing

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays. Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

Processing time is separate from shipping transit time.

Shipping Rates

We offer the following standard shipping rates:

• Orders under $50: $5 standard shipping
• Orders of $50 or more: Free standard shipping

The free-shipping threshold is calculated after discounts and before applicable taxes.

No membership or promotional code is required for standard free shipping on qualifying orders.

Estimated Delivery Time

Standard shipping normally takes 5–8 business days after the order has shipped.

The total estimated time from placing an order to delivery is generally:

• Processing: 1–2 business days
• Shipping: 5–8 business days
• Total estimated delivery time: 6–10 business days

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high order volumes, service interruptions, or other circumstances outside our reasonable control may affect delivery.

Order Tracking

When your order ships, we will send a shipping confirmation email containing available tracking information.

Tracking may take up to 48 hours to update after the carrier receives the package. If tracking has not updated after this period, please contact us for assistance.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct an address, contact us as soon as possible. We will try to make the change, but we cannot guarantee address changes after an order enters processing or ships.

Additional shipping costs resulting from an incorrect or incomplete address may apply where permitted by law.

Multiple Shipments

Items from the same order may occasionally arrive in separate packages. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Delayed Packages

If your order has not arrived within the estimated delivery period, please:

1. Review the tracking information.
2. Check the delivery address shown in your order confirmation.
3. Check around the delivery location and with household members or neighbors.
4. Contact us if the package still cannot be located.

We will review the shipment information and assist with the appropriate next steps.

Lost Packages

If tracking shows no delivery and the package appears to be lost in transit, contact us so we can review the shipment and work with the carrier.

If a package is confirmed lost, we will arrange a replacement or refund, depending on product availability and the circumstances of the shipment.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

Approved replacements or refunds for damaged, defective, or incorrect items will be provided at no additional shipping cost.

Returns and Exchanges

Eligible products may be returned or exchanged within 30 days after delivery.

We provide free return shipping for eligible returns and free return and replacement shipping for approved exchanges within the United States. Please review our Return & Refund Policy for eligibility requirements and instructions.

Do not send a return without contacting us first and receiving return authorization.

Contact Us

For shipping questions, contact:

KAVENFOLD
Operated by STYLE HEARTH LLC
514 Howard St
Glasgow, MO 65254-1430
United States

Email: travelingalone@kavenfold.com
Phone: +1 904-431-2735

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Closed on weekends and U.S. federal holidays

We normally respond within 1–2 business days.